WINDSOR, Conn. – If someone you perceive to be like you owns a nice car, you might think you should also own a nice car.
That’s the logic behind the findings from a new LIMRA study that used behavioral economics to discover consumers are more likely to buy life insurance when they think people similar to themselves own coverage.
In the study, released Jan. 26, consumers were given eight messages that challenged their biases toward life insurance ownership with one stating "most Americans do own life insurance, including people like you."
"This was the most successful message we tested," said Jennifer Douglas, associate research director, Developmental and Strategic Research at LIMRA. "Attitudes about life insurance improved for all demographic groups in some way when having coverage is perceived as a social norm."
The study measured responses to all the test messages against a control statement of classic marketing messages on the importance of owning life insurance (replacing lost income, covering final expenses, paying for children’s education, etc.)
One noteworthy finding occurred when comparing the responses of married and single consumers. Married people appear just as “likely to buy” life insurance after reading the social norming message as the control statement (37% vs. 38%). On the other hand, only 23% of single people are “likely to buy” after reading the control statement but researchers saw a jump to 39% when singles received the social norming message.
“Single people and those without children are traditionally a tough sell for life insurance,” said Douglas. “This finding suggests that a tailored message on social norming can be effective, particularly with groups the industry has struggled to reach.”
LIMRA chose a behavioral economic approach for the study to learn more about what motivates decisions on a subconscious level and compare them with consumers’ objective responses. For example, while the social norming message was the most effective, consumers were asked to objectively pick what they felt were the most compelling messages. The social norming message of “people like me” came in 7th out of 8.
“We don’t want to believe that other’s behavior influences us, but it certainly does; and we’re often better off for it,” Douglas noted.
At the other end of the spectrum, a statement that emphasized how "quick and easy" it can be to purchase life insurance was the least effective message in the study both on a conscious and subconscious level.
"Making the purchasing process simpler is an important goal, but convenience alone is not likely to motivate uninterested consumers to shop for coverage," said Douglas.
LIMRA researchers collected nearly 4,000 responses from consumers age 30-50 through online surveys and conducted the study in two phases to compile the final report.
• Thoughts or comments? Please visit this new thread: People more likely to buy coverage if they believe peers have coverage?
About LIMRA: Since 1916, LIMRA, a worldwide research, learning and development organization, has been the trusted source of industry knowledge, helping more than 850 insurance and financial services companies in 64 countries. To learn more about LIMRA’s 100th Anniversary Celebration, please visit www.limra.com/100years
- Pacific Life takeover of former Genworth Lynchburg life operation helps stabilize the term market
- When technology enables sleazy marketing practices
- For first time ever, more Americans covered by employment-based life insurance than by individual
- Need for coverage on display in the stories of 2017 Life Lessons Scholarship award recipients
- MDRT appoints Pittman as its 92nd President; New York Life continues to dominate U.S. membership
- LIAM updates: Podcast debunks 5 myths about life insurance; Guardian releases educational videos
- Less than half of employed Americans have workplace group life coverage
- 3 business benefits a flexible underwriter can deliver