How 7 insurers earned a place on Fortune’s 100 Best Companies to Work For list
Fortune recently released its 2017 list of “100 Best Companies to Work For.” Google took top honors as the No. 1-ranked company (for the 8th time in 11 years), but a bunch of insurance companies cracked the list, topped by P&C carrier Acuity Insurance out of Sheboygan, Wis., in 9th place (interestingly known for having the highest flagpole and largest free-flying American flag in the country).
San Antonio-based USAA was 35th; Columbus, Ohio-based Nationwide was 54th; Santa Ana, Calif.-based First American Financial Corp. 82nd; Oklahoma City-based American Fidelity 89th; Columbus, Ga.-based Aflac was 91st; and Minneapolis-based Allianz Life just made the cut at 100.
To create the list, Fortune partners annually with Great Place to Work® to conduct a Trust Index Employee Survey© and a Culture Audit©. More than 250,000 employees at those companies were surveyed to identify the 100 Best Companies to Work For®.
The survey asks questions related to employees’ attitudes about management’s credibility, overall job satisfaction, and camaraderie. The other third is based on responses to the Culture Audit, which includes detailed questions about pay, benefits programs and a series of open-ended questions about hiring practices, internal communication, training, recognition programs, and diversity efforts.
Here’s a closer look at some of the attributes and programs that helped these insurance companies make the list:
Acuity Insurance claimed the #9 spot in the 2017 Fortune “100 Best Companies to Work For®” list. For the third straight year, Acuity has ranked among the top large employers for its workplace and corporate culture.
Acuity's award-winning culture makes employees happy and engaged—creating an environment where they go the extra mile for its customers.
An on-site fitness facility, Ping-Pong, and happy hours—the future of the workplace is here, and Acuity is leading the charge. From the Fortune piece: Employees feel “a sense of purpose and responsibility” at this Midwestern casualty insurer. It installed a permanent 65-foot Ferris “Charity Wheel” inside its headquarters for local fundraising events, and staffers can vote to direct its charitable giving. Other perks: a 45-foot climbing wall and a jeans-friendly dress policy.
The company’s culture is centered around its customers. “We understand if we don't treat our people well, they won't stay. And if they don't stay, we are losing the knowledge and on-the-job training that help us serve our customers in the best possible way,” proclaims the company’s website.
By the numbers at Acuity:
• 98% employee retention rate
• 97% of employees are proud to tell others they work at Acuity
• 96% customer claims satisfaction rate
• 8.8 on a 10-point scale company rating from verified customers
• 54: Average annual hours of training per employee
USAA has been ranked No. 35 on the Fortune list, earning the San Antonio-based financial services provider its eighth straight year on the list’s Top 50.
“Providing our members the world-class service they deserve requires we have superior employees,” said USAA CEO Stuart Parker. “We continuously invest in our employees and provide them the resources needed to fulfill our mission and stand with our members when they need us. This recognition is as much about the everyday effort of our employees as it is the culture we strive to create.”
USAA employs 30,000 people across the world, including Phoenix, Tampa, Colorado Springs, London and Germany. USAA, catering to military members and their families, recently surpassed 12 million members.
Earlier this year, USAA was ranked No. 25 on the FORTUNE® World’s Most Admired Companies®. USAA was also ranked No. 11 on the Harris Poll Reputation Quotient (RQ®) and No. 10 on the Best Workplaces for Diversity. USAA is No. 114 on the FORTUNE 500®.
This is the 12th time USAA placed in the 100 Best Companies to Work For® since FORTUNE® first published the list in 1998.
For the third consecutive year, Fortune has named Nationwide to its “100 Best Companies to Work For” list. The annual survey is the national benchmark for rating companies that deliver high performance while creating an outstanding and supportive corporate culture.
“At the heart of our company are Nationwide’s values and our ability to work together to serve our members, communities and each other,” said Steve Rasmussen, CEO for Nationwide. “That’s why we could not be more proud to be named among Fortune’s “Best Companies to Work For.”
“Congratulations to the 2017 Best,” said Michael C. Bush, CEO of Great Place to Work. “Leading companies, like Nationwide, are at the forefront of developing the full potential of all their employees. They are working to build Great Places to Work for all, which is better for business, better for people and better for the world.”
Nationwide promotes a culture that provides meaningful and engaging career growth opportunities for over 34,000 associates across the country. The company continuously evolves its innovative talent development strategies, as well as comprehensive health, well-being and retirement benefits and resources to meet their individual needs. Nationwide offers associates broad opportunities to give support to one another as well as the communities where they live and work.
The recognition by Fortune follows other local and national honors Nationwide has received in the past year recognizing the company’s dedication to its members, its commitment to diversity, the breadth of career opportunities and the numerous programs and resources available to associates. This includes being recognized as one of Fortune’s World’s Most Admired Companies, by Gallup for five consecutive years with the Great Workplace Award, receiving a 100% rating on the Human Rights Campaign’s Corporate Equality Index for 13 consecutive years and many other top workplace awards.
Nationwide, a Fortune 100 company based in Columbus, Ohio, is one of the largest and strongest diversified insurance and financial services organizations in the U.S. and is rated A+ by both A.M. Best and Standard & Poor’s. The company provides a full range of insurance and financial services, including auto, commercial, homeowners, farm and life insurance; public and private sector retirement plans, annuities and mutual funds; banking and mortgages; excess & surplus, specialty and surety; pet, motorcycle and boat insurance.
• Agents – what insurers do you find to be the easiest to work with? Speak out on this thread: Best insurers to work for – and with
Next page: First American, American Fidelity, Aflac and Allianz Life
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